Privacy Policy

Last Updated: July 2026

Lucikals Bait And Tackle ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Who We Are

Lucikals Bait And Tackle is a South African business operating from:
Address: 13 Stemlen Pl, Northcroft, Phoenix, Durban, 4004, South Africa
Phone: +27 74 292 7996
WhatsApp: +27 74 292 7996
Email: admin@lucikalsbaitandtackle.site

2. What Personal Data We Collect

When you visit our site or make a purchase, we may collect the following information:

Identity Data: Name, username, or similar identifier
Contact Data: Billing address, delivery address, email address, phone number
Transaction Data: Products purchased, payment details, order history
Technical Data: IP address, browser type, device information, cookies
Communications Data: Your preferences in receiving marketing from us

3. How We Collect Your Data

We collect data through:

Direct interactions: When you create an account, place an order, contact us via our website, email, WhatsApp, or phone
Automated technologies: As you browse our site, we may collect usage data through cookies and similar technologies
Third parties: Payment processors (Paystack, PayPal) may provide us with transaction information

4. Why We Use Your Data

We use your personal data for the following purposes:

To process and deliver your orders
To manage your account and provide customer support
To communicate with you about your orders, returns, and inquiries
To improve our website and product offerings
To comply with legal and regulatory obligations in South Africa
To send marketing communications (only with your consent)

5. How We Share Your Data

We may share your data with:

Delivery Partners: Pargo, The Courier Guy, and DPD Baltic (for order delivery)
Payment Processors: Paystack, PayPal, Yoco (for payment processing — we do not store credit card details)
Service Providers: Hosting providers, email services (MailPoet for newsletters if subscribed)
Legal Authorities: When required by South African law

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order records are generally kept for 5 years in accordance with South African tax law.

7. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

Request access to your personal data held by us
Request correction of inaccurate data
Request erasure of your data (subject to legal obligations)
Object to processing of your data for marketing purposes
Request transfer of your data to another service provider
Lodge a complaint with the Information Regulator of South Africa

8. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. You can control cookie preferences through our Cookie Settings banner or through your browser settings. Essential cookies are required for the shopping cart and checkout to function.

9. Security

We implement appropriate security measures to protect your personal data, including SSL encryption for all data transmitted through our site. However, no method of transmission over the Internet is 100% secure.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: admin@lucikalsbaitandtackle.site
Phone/WhatsApp: +27 74 292 7996
Address: 13 Stemlen Pl, Northcroft, Phoenix, Durban, 4004